여행 경고 및 장애
Latest alerts and rebooking policies
Last updated on Thursday 3 April 2025, 10:00 (Amsterdam time).
KLM is experiencing an IT issue affecting flight status information. We are working hard to resolve the issue, but it is taking longer than expected. Our sincere apologies for this.
Impact details
- Travel dates affected: 14 February 2025 – 31 March 2026.
- Flights affected: All KLM-operated flights worldwide.
- Issue: Automatic seat changes for a limited number of passengers.
What this means
Some passengers may have received one or more KLM emails about a seat change or downgrade. Unfortunately, it was not possible to reassign the seat that was originally reserved.
What we are doing to help
- If your seat was changed and the originally reserved seat is still available, we will do our best to reseat you there.
- If you want an extra comfortable seat, you can reserve it at the standard fee, depending on availability.
Due to the ongoing security situation, all KLM flights to and from Tel Aviv have been cancelled until Friday 30 May 2025.
KLM will resume flights to Tel Aviv on 31 May 2025.
Because of the current crisis in Ukraine, we have adjusted our flight routes and schedules. We continue to monitor the situation and will inform you here once there’s an update.
Impacted routes
On 12 February 2022, we decided to suspend our flights to Kyiv. This suspension was extended until further notice on 24 February 2022, following the closure of Ukrainian airspace.
In light of the current situation in the region, we’ve decided to suspend our flights to and from Russia and our flights through Russian airspace until further notice as of 26 February 2022. As a result, we have suspended our flights to and from Moscow and Saint Petersburg.
Does the flight suspension impact your travel plans? Check your ticket conditions to learn more about your options to rebook or request a refund.
Safety
Safety and security of our flights, customers, and crews is an absolute necessity. We always put the safety of passengers and employees first. Choosing safe and optimal routes is a standard part of our daily practice. We’re constantly monitoring the geopolitical situation in all areas we serve, to ensure the highest level of flight safety.
To determine safe flight routes, we use a security management system to analyse risks. For this, we also use information that is shared within the Dutch expert group, including all Dutch airlines, the intelligence services, the Ministry of Defence, the Ministry of the Interior and Kingdom Relations, the Ministry of Foreign Affairs, NCTV, and the Ministry of Infrastructure and Water Management. Our decision not to fly over or to a specific country is based on the most current analysis at that time.
Aeroflot
Air France and KLM have temporarily suspended cooperation with Aeroflot, including the suspension of codeshare agreements and frequent flyer partnership.
셀프서비스 옵션
항공편 운항이 중단되는 경우 이메일 또는 문자 메시지로 알려드리고 원하시면 자동으로 다시 예약해 드립니다. 여행 정보를 변경하거나 환불을 요청하고 싶으신가요? 셀프 서비스 옵션을 확인하세요.
항공편 변경
여행해 중 장애가 발생해도 여행 날짜, 출발 시간 또는 목적지를 쉽게 조정할 수 있습니다.
항공편 취소
예상치 못한 상황이 발생해 여행을 취소하려고 하시나요? 옵션을 자세히 살펴보세요.
여행 세부 정보 확인
내 여행에 로그인하여 최신 여행 정보를 한눈에 확인하거나 수정하세요.
배상 요청
취소, 지연 또는 다시 예약하는 데 문제가 있습니까? 보상을 받을 수도 있습니다.
환불 요청
더 이상 항공편을 이용하고 싶지 않으세요? 아직 이용하지 않은 항공편에 대한 환불이 가능한지 확인하세요.
수하물 지연 신고
도착 후 수하물을 찾지 못하셨습니까? 도착 후 48시간 이내에 온라인으로 신고해 주셔야 합니다.